Last week saw Mark Zuckerberg announce that Facebook was working on a “dislike” button – or rather, an “empathy” button – giving it even greater insight into the likes and dislikes of its users.

As Tuesday’s Chart of the Day shows, it’s a move which could present some serious challenges to brands. Overall, clicking the “like” button remains the most popular action on Facebook, with 7 in 10 active users doing this each month. However, almost a fifth are “un-liking” products or brands and about 1 in 10 are posting critical comments.

Although it’s only small minorities who are currently undertaking these more negative actions, it’s not hard to see the potential difficulties which could accompany the introduction of a button that allows people to express negative sentiments in a quick and simple way. Little wonder that it’s being positioned as an empathetic tool, then, or that its introduction will be managed extremely carefully.

Despite these challenges, the potential benefits for Facebook are clear to see. Not only does it give some of the site’s more passive users a reason to engage with Facebook, it will also provide a further level of information for its ad-targeting platform Atlas.

To learn more about Facebook and the wider social networking landscape, download a free summary of our new GWI Social report here. Alternatively, clients can access the full version here.


Written by

Katie is a Strategic Insights Manager at GWI. Moving to the company 4 years ago, Katie heads up the Strategic Insights team, overseeing the production of bespoke assets for clients. Katie also writes on GWI's blog, with a particular interest in social media and marketing.

Never miss a post

By subscribing you confirm you’re happy for us to send you our latest articles.